These Terms & Conditions govern the use of our website and the contractual terms
for all orders placed through our online shop.
These Terms & Conditions apply to all contracts entered into between the customer and Zelyan via our online shop. By placing an order, the customer agrees to these Terms & Conditions.
Zelyan is a trading name operated from:
A binding contract is formed only when the customer completes an order via our website and we accept that order by sending an order confirmation email.
We reserve the right to decline or cancel an order at any time before dispatch, for example if a product becomes unavailable or a pricing error is identified. In such cases, a full refund will be issued promptly.
All prices displayed on our website are in Pounds Sterling (ÂŁ) and include any applicable taxes. Any shipping costs will be shown clearly during the checkout process before you confirm your order.
We accept the following payment methods:
We ship to the address provided by the customer at checkout. Shipping costs and estimated delivery times are displayed during the checkout process. If a delay arises, we will notify you promptly.
As we ship from Germany, orders may pass through UK customs. Any applicable import duties or VAT upon delivery are the responsibility of the recipient, unless otherwise stated.
To exercise your right to cancel, please notify us by email at support@zelyan.store before the cancellation period expires. We will arrange a free returns label and process your refund within 7 working days of receiving the returned goods.
For full details, please refer to our Returns Policy.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your item is faulty, not as described, or develops a fault within 30 days of delivery, you are entitled to a full refund.
If a fault develops after 30 days but within 6 months, we will offer a repair or replacement in the first instance. If that is not possible, a refund will be provided.
Please contact us at support@zelyan.store if you receive a faulty or defective item.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Subject to the above, we shall not be liable for any indirect or consequential losses arising from your use of our website or products. Our total liability to you in connection with any order shall not exceed the total price paid for that order.
Goods remain our property until payment has been received in full.
We reserve the right to update these Terms & Conditions at any time. The version in effect at the time of your order will apply to that order. We encourage you to review this page periodically.
The collection and processing of your personal data is carried out in accordance with our Privacy Policy and in compliance with UK GDPR and the Data Protection Act 2018.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or any order placed with us shall be subject to the exclusive jurisdiction of the courts of England and Wales.
